FAQ's

YAZ & Co remains responsible for orders until the package is confirmed as delivered to the customer. If an issue occurs during shipment, our team may coordinate with the courier provider to review the case. Once delivery has been confirmed by the courier, responsibility transfers to the customer in accordance with our Terms & Conditions.

For assistance, please contact the YAZ & Co team through our official communication channels.

Custom-made, personalised, engraved, or made-to-order items are non-refundable, non-exchangeable, and non-cancellable once the final design and specifications have been approved by the customer.

For further assistance, please contact the YAZ & Co team.

Yes. YAZ & Co offers international shipping to selected countries in accordance with applicable regulations.

Please note that customs duties, taxes, clearance fees, and import requirements are the responsibility of the customer. YAZ & Co is not responsible for customs delays or shipment restrictions imposed by foreign authorities.

YAZ & Co does not accept returns or exchanges without valid proof of purchase, including the original invoice or receipt.

All approved returns must be accompanied by the original packaging, certificates, and documentation where applicable.

Returns may only be accepted in cases of proven manufacturing defects or if the delivered item does not match the agreed specifications.

Any issue must be reported within 48 hours of receiving the order. Items must remain unused, unworn, and in original condition with all accompanying documentation.

Once the request is reviewed and approved, our team will provide further return instructions. Refunds, where applicable, are issued through the original payment method within the applicable processing period.

Please note that shipping fees are non-refundable.

Once the returned item has been received and inspected by the YAZ & Co team, a confirmation update will be provided to the customer regarding approval status and refund eligibility, if applicable.

Once your order has been dispatched, tracking details will be shared through the contact information provided during purchase.

Customers may also contact YAZ & Co for shipment updates and delivery assistance.

Approved refunds are processed through the original payment method within approximately 15–20 business days after the returned item has been received and inspected.

Processing timelines may vary depending on the payment provider or banking institution.

Within the UAE

• Estimated delivery: 3–5 business days after dispatch
• Shipping fee: AED 30

International Shipping

• Estimated delivery: 7–10 business days after dispatch
• Shipping fee: AED 200

Orders are prepared within 15–20 business days from payment confirmation. Delivery timelines are estimates and may vary depending on courier operations, customs procedures, or circumstances beyond the Company’s control.

Online purchases follow the same YAZ & Co return policy and are subject to approval based on the conditions outlined in our Terms & Conditions.

Returns may only be considered for:

• Proven manufacturing defects
• Incorrect items delivered
• Items not matching agreed specifications

Products must be returned unused, in original condition, and accompanied by the original invoice, packaging, and certificates where applicable.

Custom-made, engraved, or personalized items are not eligible for return or exchange.

Tax refund eligibility is subject to UAE regulations and approved tax refund procedures. Customers may contact the relevant authorized tax refund provider for further guidance and requirements.

Yes, you can purchase YAZ & Co jewellery in the United Arab Emirates through the official YAZ & Co website and authorized sales channels.

Fine jewellery is often insured. While YAZ & Co does not provide insurance services, customers may use their purchase invoice, authenticator card, or applicable certification documents for insurance purposes. Additional documentation may be provided upon request, subject to approval.

While YAZ & Co jewellery is primarily designed for adults and everyday fine jewellery wear, selected pieces may also be suitable for gifting purposes.

Yes. YAZ & Co provides a ring size guide and conversion chart to assist customers in selecting the correct size before purchase.

Customers may place orders directly through the official YAZ & Co website by selecting their preferred items and completing checkout using an approved payment method. Orders are confirmed once full payment has been successfully received and verified.

Each YAZ & Co piece arrives in a signature YAZ & Co presentation box and is carefully packed to ensure safe delivery. Orders may also include a branded shopping bag, authenticator card, and protective packaging.

Yes. Payments on the YAZ & Co website are processed through secure encrypted payment systems and approved third-party payment providers to help protect customer information and transactions.

Orders are securely packed for safe delivery. Outer packaging may vary depending on courier and shipping requirements.

VAT is charged in accordance with UAE laws and regulations. Tax refund eligibility, where applicable, is subject to UAE government regulations and approved tax refund procedures.

The YAZ & Co presentation box is provided exclusively with the purchase of YAZ & Co jewellery and is not sold separately.

Customers may contact YAZ & Co for private consultations, online assistance, product inquiries, and personalized support. Appointments may also be arranged for private visits subject to availability and confirmation.

Mastercard® SecureCode™ is a security service provided by Mastercard and participating card issuers to help protect online purchases from unauthorized use. Customers may be required to complete additional identity verification during checkout.

Verified by Visa is a security feature designed to help protect Visa cardholders during online transactions. Additional verification may be requested by the card issuer during payment processing.

YAZ & Co accepts approved payment methods available at checkout, which may include:

• Apple Pay
• Google Pay
• Visa
• Mastercard

Available payment methods may vary depending on location and platform.

YAZ & Co is committed to protecting customer privacy and handling personal information responsibly. Customer data is used solely for order processing, communication, and related services in accordance with our Privacy Policy. Personal information is not sold or rented to third parties.

While YAZ & Co diamond jewellery can tolerate occasional exposure to water, we recommend removing your jewellery before activities that may affect its brilliance, finish, or longevity.

This includes:

• Showering, bathing, or swimming
• Using perfumes, lotions, or cosmetics
• Exercising or contact sports
• Household cleaning or outdoor work
• Exposure to chlorine, salt water, or harsh chemicals

18k gold jewellery may naturally develop minor scratches or changes in surface appearance over time due to daily wear. To preserve the brilliance and finish of your YAZ & Co diamond jewellery, avoid exposure to chemicals, bleach, perfumes, cleaning products, and excessive moisture.

When not being worn, store your jewellery safely in its original YAZ & Co box or protective pouch.

Selected cleaning and maintenance services may be available upon evaluation by YAZ & Co. Service availability depends on the jewellery condition and design.

Customers may contact YAZ & Co customer service regarding jewellery care and servicing requests.

Basic cleaning services may be provided for selected YAZ & Co diamond jewellery pieces at the discretion of the company. Additional polishing, repair, resizing, or maintenance services may involve service charges depending on the required work.

To preserve the brilliance of your diamond jewellery, avoid direct contact with chemicals, perfumes, cosmetics, lotions, and abrasive surfaces. Jewellery should be cleaned gently using a soft cloth and stored separately to avoid scratches or damage.

We recommend periodic professional inspection and maintenance for jewellery worn frequently.

Diamond jewellery may be cleaned gently using lukewarm water, mild soap, and a soft brush or cloth. Avoid abrasive cleaning products or harsh chemicals. Ensure the jewellery is fully dried before storage.

Diamond jewellery should be stored separately to avoid scratches, tangling, or damage between pieces. We recommend using protective boxes, pouches, or compartments and keeping jewellery away from moisture, heat, direct sunlight, and chemicals.

When travelling, jewellery should be securely packed and protected individually. Valuable pieces should remain with the owner whenever possible.

YAZ & Co jewellery is crafted using lab-grown diamonds and fine materials that require careful handling to preserve their brilliance and condition. Avoid impact against hard surfaces, exposure to chemicals, perfumes, cosmetics, ultrasonic cleaning, and extreme temperatures.

Gold jewellery polishing should only be performed by qualified professionals to avoid unnecessary metal wear or surface damage.

Minor scratches naturally develop over time through regular wear. Professional polishing may help reduce the appearance of scratches; however, excessive polishing is not recommended as it gradually removes metal from the jewellery surface.

YAZ & Co may provide selected after-sales care and maintenance services depending on the jewellery type and condition, including:

• Jewellery cleaning
• Polishing
• Repair services
• Ring resizing
• Jewellery inspection
• Maintenance evaluations

All services remain subject to inspection, approval, and applicable service charges where required.

Customers may contact YAZ & Co customer service regarding jewellery cleaning, maintenance, or repair requests. Service availability depends on the condition and design of the piece.

Customers may contact YAZ & Co customer service regarding jewellery cleaning, maintenance, or repair requests. Service availability depends on the condition and design of the piece.

Replacement earring backs may be available for selected YAZ & Co diamond jewellery styles, subject to availability and assessment.

Selected YAZ & Co diamond necklaces and bracelets may be eligible for length adjustments depending on the design and construction of the piece. Additional charges and service timelines may apply.

Resizing services may be available for selected YAZ & Co diamond rings and jewellery styles. Availability depends on the design, setting, and structure of the piece. 

Please note that resized or altered jewellery may not be eligible for return or exchange.

YAZ & Co does not provide official appraisal services. However, selected documentation related to purchased jewellery may be provided upon request where applicable.

Customers may contact YAZ & Co regarding repair or servicing requests for eligible diamond jewellery pieces. All repair requests are subject to inspection and approval.

Repair timelines and charges may vary depending on the required service and jewellery condition.

Customers may contact YAZ & Co customer service for updates regarding jewellery servicing or repair status.

Replacement of selected jewellery components or matching pieces may be possible depending on product availability and design continuity. Availability cannot be guaranteed.

Repair timelines vary depending on the jewellery type, required service, and assessment results. Customers will be informed regarding estimated completion timelines after inspection.

Repair pricing depends on the jewellery design, condition, materials, and required servicing. All repair requests are subject to evaluation before pricing confirmation.

Selected chain and clasp repair services may be available depending on the jewellery design and condition. Service availability and pricing are determined after inspection.

Repair and servicing requests are subject to inspection, approval, and applicable service charges. Repair timelines vary depending on the jewellery type and required work.

YAZ & Co reserves the right to determine whether a jewellery item is eligible for repair, restoration, resizing, or replacement services.

Yes. Custom-made or made-to-order jewellery may be created based on approved designs and specifications.

No. Once the final design and specifications are approved, the order cannot be modified.

Custom-made or made-to-order items cannot be cancelled once confirmed.

No. Custom-made or made-to-order items are non-refundable and non-exchangeable.

The customer bears full responsibility once the final design and specifications are approved.

YAZ & Co is committed to responsible sourcing practices for all diamond jewellery. While origin selection may not be available for every piece, additional information regarding diamond sourcing may be provided for selected items upon request.

Selected YAZ & Co diamonds may include sourcing and certification information depending on the supplier and product category. Availability of traceability details may vary by jewellery piece.

Customers may contact YAZ & Co customer service for additional information regarding diamond sourcing, certification, and available provenance details related to their purchased jewellery.

YAZ & Co offers diamond jewellery consultation services for customers seeking assistance with engagement rings, wedding bands, or fine diamond jewellery selections. Consultation availability may vary depending on scheduling and service requests.

YAZ & Co works with suppliers who follow internationally recognized ethical sourcing standards and responsible diamond trading practices.

Selected certified diamonds may include documentation or grading reports containing details regarding diamond characteristics and available sourcing information.

YAZ & Co reserves the right to review and update sourcing partnerships and procurement practices in accordance with international regulations, ethical sourcing standards, and internal compliance requirements.

Diamond provenance refers to the sourcing background and origin information associated with a diamond, including available details regarding where the stone was mined, processed, or certified.

YAZ & Co supports responsible sourcing practices and works with suppliers committed to ethical business conduct, environmental awareness, and industry compliance standards.

When purchasing diamond jewellery, customers may consider factors such as cut, clarity, colour, carat weight, craftsmanship, certification, and overall design preference.

The 4Cs — cut, clarity, colour, and carat weight — are internationally recognized standards used to evaluate diamond quality.

While all factors are important, diamond cut plays a significant role in determining brilliance, sparkle, and overall visual appearance.

Selected YAZ & Co engagement rings and certified diamond jewellery may include a diamond grading or certification document issued by an independent gemological laboratory, depending on the centre stone specifications and product category.

Each piece includes an official YAZ & Co authenticator and quality inspection.

All designs and brand elements are protected under intellectual property laws.

Customers are responsible for customs duties, taxes, and import requirements.

Responsibility transfers once the shipment is handed to the courier.

Jewellery is sold for personal use only. No future value or resale is guaranteed.

YAZ & Co does not offer buyback or resale services.

Customer data is used only for order processing and communication.

Yes. Terms & Conditions may be updated at any time.